At Indians Craft, we are committed to providing reliable customer support and assistance to ensure a smooth shopping experience.

1. Customer Support

Our support team is available to assist customers with queries related to:

• Product information

• Order status

• Exchange requests

• Website or payment issues

Customers can contact our support team through the contact details provided on our website.

2. Response Time

We aim to respond to all customer inquiries within 24–48 business hours. Response time may vary depending on the nature of the request.

3. Order & Product Issues

If you receive a damaged, defective, or incorrect product, you must report the issue within 3 days of delivery along with the order details and product images. Requests made after this period will not be considered.

4. Exchange Assistance

Our support team will assist customers with the exchange process if the request meets the exchange policy requirements.

5. Communication

Customers are requested to provide accurate order details and information while contacting support to help us resolve issues quickly.